Refund Policy

Introduction

At Veo3AI, we strive to provide exceptional AI-powered video generation services. We understand that sometimes our service may not meet your expectations, and we've established this refund policy to ensure fair treatment for all our customers.

Subscription Refunds

Eligibility Requirements

To be eligible for a subscription refund, you must:

• Request the refund within 3 days of your initial purchase
• Have used 20 credits or fewer during the subscription period
• Submit your refund request through our official support channels

Processing Fees

Please note that processing fees will be deducted from your refund amount. These fees cover the transaction costs associated with processing payments and refunds.

Credit Purchases

Important: Credit purchases are non-refundable. We encourage all customers to:

• Carefully consider your credit needs before purchasing
• Start with smaller credit packages if you're unsure about your usage requirements
• Take advantage of our subscription plans which may offer better value for regular users

Subscription Plan Changes

If you wish to change from an annual subscription to a monthly plan:

• You may request this change at any time
• One month's subscription fee plus applicable processing fees will be deducted
• The remaining balance will be refunded to your original payment method
• Refunds typically process within 5-7 business days

Non-Refundable Items

The following items are explicitly non-refundable:

• Credit purchases (all credit packages)
• Subscription time that has already passed
• Processing fees and transaction charges
• Subscriptions beyond the 3-day refund window
• Subscriptions where more than 20 credits have been used

Refund Process

To request a refund:

1. Contact our support team at support@veo3ai.io
2. Include the following information:
   • Your account email address
   • Order or transaction ID
   • Reason for requesting the refund
3. Our team will review your request within 24-48 hours
4. If approved, your refund will be processed within 5-7 business days

Special Circumstances

We understand that exceptional situations may arise. If you believe your case warrants special consideration outside our standard policy, please contact our support team with detailed information about your situation.

Policy Updates

Veo3AI reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. By continuing to use our services, you acknowledge and accept any updates to this policy.

Customer Acknowledgment

By using Veo3AI's services, you acknowledge that you have read, understood, and agree to this refund policy. We recommend reviewing this policy before making any purchases.

Contact Us

If you have any questions about our refund policy, please contact us:

• Email: support@veo3ai.io
• Website: veo3ai.io

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Last updated: July 14, 2025

Thank you for choosing Veo3AI for your video generation needs!